Operations Associate – Psychedelics Startup

Mindbloom is a mental health and wellbeing company on a mission to transform lives today to transform the world tomorrow. We’re clinicians, technologists, researchers, and patients partnering to increase access to affordable, effective, and science-backed therapies designed by leaders in the fields of psychiatry and psychedelic medicine. Mindbloom’s initial offering is guided ketamine therapy facilitated by licensed clinicians and trained guides for 70% less than traditional providers.

Our CEO is a 3x entrepreneur and ketamine patient with both $100M+ in funding and an exit in his prior startups, and our Scientific Director is a foremost psychedelic researcher and ketamine therapy provider. Mindbloom’s investors are some of the largest in healthcare technology and psychedelic medicine, having backed Oscar, Hims, ZocDoc, Compass Pathways, and Atai Life Sciences. 

As Operations Associate, you’ll own crucial daily operations tasks that enable us to run our business efficiently and provide amazing experiences for our clients. These daily responsibilities will include billing processing, prescription and Bloombox fulfillment, and scheduling. You’ll work with our Clinicians and Experience Guides to create a seamless journey for our clients. You’ll report to the Head of Clinical Operations and support additional ad-hoc projects, as needed.

What you will do

Billing

Process client bills

Set up payment plans

Providing clients with SuperBills for insurance reimbursement

CRM administration

Pharmacy and Bloombox Fulfillment

Ensure clinicians and pharmacy partners order and ship medication on time

Process invoices

Monitor inventory and order supplies

Scheduling 

Manage Clinician and Experience Guide schedules in Acuity

Own monthly scheduling process

Ensure client compliance with appointment scheduling guidelines

Ad-hoc Clinical Ops Projects

Who you are

• Highly organized and detail-oriented
• Self-motivated and able to thrive in a autonomous, remote work environment
• Strong written and verbal communication
• Seeks and appreciates constructive feedback
• Passion for psychedelic medicine and mental wellbeing practices
• Comfort working in a dynamic startup environment
• Embodies Mindbloom’s core values: put clients first, practice intellectual honesty, bias towards action, have a growth mindset, cultivate wholeness

What you’ll get

Compensation: competitive hourly rate

Flexible schedule and ability to work remote 

Opportunity to be at the forefront of the psychedelic medicine and mental wellbeing movements, and to literally help transform lives

We are focused on building a diverse and inclusive workforce. If you’re excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.

Mindbloom is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.