About Journey Clinical:
Our mission is to expand access to revolutionizing psychedelic therapies.
We are facing a mental health crisis with100M+ people suffering from depression and anxiety in the US, and legacy treatments don’t always work. Legal and evidence-based psychedelic therapies introduce a paradigm shift in the treatment of mental health. At Journey Clinical, we are building a Telehealth platform to empower the 1M+ licensed psychotherapists nationwide to offer psychedelic therapies in their own practice, starting with FDA-approved ketamine. With a decentralized clinic model, Journey Clinical takes care of the medical aspect of the treatment in-house while Journey member psychotherapists are in charge of psychotherapy. Our collaborative care model provides a robust care management system and optimizes clinical outcomes for patients.
Journey Clinical is backed by top tier investors (Fifty Years, Neo Kuma Ventures, Palo Santo, PsyMed Ventures, Lionheart Ventures, Christina Sass co-founder of Andela, Edvard Engesæth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx, etc.) as featured in TechCrunch.
We are creating an open-minded and inclusive workplace where you will have the opportunity to grow and collaborate with a diverse team of high performing individuals. Our team combines extensive experience in business and healthcare. We are mission driven and strive to make the workplace stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and we will make a direct impact on people’s lives!
Overview: As an Operations Associate, you will be in charge of clinical operations. You will partner with our medical team to design, implement and refine scalable processes to set the standard of care, generate efficiencies and support the growing demand from psychotherapists and patients for psychedelic therapy.
– Partner with the Medical Director and the COO to design and implement processes to support a high level of care for patients and enhance clinical outcomes- Collaborate with Legal to integrate regulatory requirements into workflows- Maintain the Clinician Guide to support our collaborative care model- Partner with Product and EHR partner to develop the clinical product roadmap- Collaborate with Sales and Customer Success to drive improvements to processes to streamline the customer lifecycle based on customer feedback- Partner with Product/Engineering to scale tools, systems and processes- Work with the co-founders and report directly to the COO
– 3+ years experience in healthcare operations or management consulting- Prior experience designing, implementing and improving processes- Balance customer-centric mindset with efficiency to support customer needs and automate processes- Self-starter, strategic thinker and problem-solver with ability to execute fast, prioritize and deliver high quality work- Effective communicator with strong verbal, written, and presentation skills- Comfortable working remotely sharing tools (LucidChart, TypeForm, Zapier, Slack)- Preferred experience working in a fast-paced seed/series A stage startup environment- Preferred experience in healthcare comfortable working with regulatory requirementsBelieve in our vision and mission to expand access to psychedelic-assisted psychotherapy and transform mental health!
What we offer:
– Competitive salary and equity- Health benefits (health, vision, dental) – Flexible working hoursFlexible paid time off (PTO)- Growth opportunities and a high level of freedom. We aim to set our team members up for success and offer a clear path for career advancement and personal growth- Work with a team of industry leading experts, who are highly collaborative, disciplined, and who have fun working together. – The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic assisted psychotherapy and make a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!